Refund policy

Returns, Exchanges & Refunds

Please read this policy carefully before submitting a request.

To start a return or exchange, email support@tintsuae.com. We can’t accept returns that are sent without our prior approval.

UAE Orders – Full Price

UAE orders bought at full price can be returned within 14 days of receipt for a refund to the original payment method. A 40 AED fee covering return collection and inbound handling will be deducted from your refund.

UAE Orders – Sale, Discount & Promotional Codes

This section applies to any UAE order bought:

• During a sale, or
• Using any discount, promotional offer or promotional code (including website codes)

These orders can be returned within 14 days of receipt. You can choose either of the following:

• Store credit: the price you paid, minus a 20 AED return fee.
• Exchange: swap for another item, with a 20 AED shipping fee payable by you.

Cash refunds are not available on sale, discounted or promotional orders.

Orders Outside the UAE

Orders delivered outside the UAE (including Saudi Arabia, Qatar, Bahrain, Kuwait and Oman) can be returned within 14 days of receipt for store credit only. Cash refunds are not available unless the item arrives faulty or damaged (see Faulty Items below).

Condition of Returns

All returns must be in their original condition: unworn and unused, with all original packaging, accessories and tags intact.

TINTS reserves the right to refuse any return where the items:

• Show signs of wear or use
• Are returned without their original packaging
• Are found to be non-faulty after inspection, where a fault was claimed

If we reject a return, we’ll let you know by email.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, email support@tintsuae.com within 14 days of receipt with:

• Your order number
• Your full name and address
• The product details
• A clear description of the issue, with photos if possible
• Whether you’d like a refund or a replacement

This applies to all orders, inside and outside the UAE. No return fees apply to faulty, damaged or incorrect items. Once we’ve confirmed the issue, we’ll offer a full refund or replacement and reimburse your original shipping cost. Refunds and replacements are processed within 7–10 working days of us receiving and inspecting the item.

I Haven’t Received My Order

If your order hasn’t arrived within 7 days of dispatch, contact us and we’ll look into it straight away.

Returns Due to an Incorrect Address or Unpaid Customs Charges

• If an order is returned to us because the address was incorrect or incomplete, the shipping fee must be paid again before we resend it.
• If that shipping fee isn’t paid within 14 days, we’ll issue store credit for the value of the order.
• If an order is returned because customs duties or taxes were not paid, we’ll issue store credit for the order value minus shipping costs.

We’ll notify you by email, and the credit can be used on a new order.

Refund Processing

Once your return has been received and approved:

• Refunds are issued to your original payment method.
• Store credit is sent to you by email.
• Processing takes up to 10 business days.
• Your bank or card provider may take extra time to show the refund.

If more than 15 business days have passed since approval, contact support@tintsuae.com.