FAQ

What types of sunglasses do you offer?

At Tints, we specialise exclusively in rimless sunglasses, offering sleek, lightweight designs that combine modern style with exceptional comfort. Whether you're looking for a classic minimalist look or a more fashion-forward, bold design, all of our sunglasses provide a perfect balance of style, durability, and high-quality craftsmanship to complement any occasion.

What is your return policy for sunglasses?

We have a 30-day return policy. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached. You will need to provide proof of purchase. For more details, please refer to our return policy section.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Do you offer exchanges for sunglasses?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new sunglasses.

What should I do if my sunglasses arrive damaged?

If your sunglasses arrive defective or damaged, please inspect the item upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

Do you ship internationally?

Yes, we offer international shipping. Contact us on our contact form so we can provide you with the best up to date shipping fees according to your geographical location.

How can I contact customer support?

You can reach our customer support team via the online form on our website. We are here to assist you with any inquiries or concerns you may have.